Shipping Policy
Last Updated: October 21, 2025
Welcome to the Shipping Policy of Airless Travel, operated by Moontty LLC ("we", "us", "our"), a Limited Liability Company registered in the State of New Mexico, USA.
Registered Office:
8206 Louisiana Blvd NE, Ste A #6120
Albuquerque, NM 87113, USA
Entity ID: 0008024645
This policy governs the shipping of products purchased through the Airless Travel platform at https://airlesstravel.com (the "Service"), which operates on a dropshipping fulfillment model via Shopify.
1. Shipping Destinations
We ship to the following regions:
| Region | Availability |
|---|---|
| United Kingdom | All postal codes |
| European Union | Select countries (check at checkout) |
| United States | Limited availability |
| Rest of World | Case-by-case (contact support) |
Note: Some products may be restricted due to supplier or carrier limitations. Final eligibility is confirmed at checkout.
2. Order Processing & Delivery Timeline
| Stage | Timeline | Details |
|---|---|---|
| Order Processing | 1–3 business days | After payment confirmation |
| Dispatch | Day 0 | When supplier hands over to carrier |
| UK Standard Delivery | 5–15 business days | From dispatch date |
| International Delivery | 10–25 business days | Subject to customs clearance |
Delays may occur due to:
- Public holidays
- Customs inspections
- Carrier volume
- Force majeure events
We are not liable for delays beyond our control.
3. Shipping Costs
| Factor | Policy |
|---|---|
| Calculation | Based on weight, dimensions, and destination |
| Display | Shown clearly at checkout before payment |
| Free Shipping | Available on orders above threshold (varies by region) |
| Taxes | All prices include VAT where applicable (UK) |
4. Shipping Methods & Carriers
- Products are shipped directly from our global dropshipping partners
- Carriers include: Royal Mail, DPD, UPS, FedEx, or local equivalents
- Tracking number provided via email upon dispatch
- Signature may be required for high-value items
5. Risk of Loss & Insurance
| Event | Responsibility |
|---|---|
| Upon dispatch | Risk transfers to you |
| Lost or damaged in transit | Contact us within 7 days of expected delivery |
| Insurance | Standard carrier coverage applies |
Action Required:
Email contact@airlesstravel.com with:
- Order number
- Photos of damage (if applicable)
- Tracking details
We will coordinate with the carrier on your behalf.
6. Customs, Duties & Import Taxes
For international orders (including UK if outside VAT threshold):
- You are responsible for all customs duties, import taxes, and fees
- These are collected by the carrier upon delivery
- We cannot predict or control these charges
- Failure to pay may result in return or disposal of package
UK Customers: VAT is included in the price for most orders. See HMRC guidance for details.
7. Undeliverable Packages
If a package is returned due to:
- Incorrect address
- Refused delivery
- Unclaimed at customs
You will be responsible for:
- Reshipping costs
- Any return fees
Refunds will exclude original shipping charges.
8. Policy Updates
We may revise this Shipping Policy at any time. Changes will be:
- Posted on this page
- Notified via:
- Email (for registered users)
- Banner on the Service
- Effective 30 days after publication
Continued use of the Service constitutes acceptance.
9. Contact Information
Moontty LLC
8206 Louisiana Blvd NE, Ste A #6120
Albuquerque, NM 87113, USA
Entity ID: 0008024645
- Email: contact@airlesstravel.com
- Response Time: Within 48 hours (business days)
- Support Hours: Monday–Friday, 9:00 AM – 5:00 PM MST
10. Related Policies
| Policy | Link |
|---|---|
| Refund Policy | View |
| Privacy Statement | View |
| Terms and Conditions | View |
© 2025 Moontty LLC. All rights reserved.
