Refund Policy

Last Updated: October 21, 2025

Welcome to the Refund Policy of Airless Travel, operated by Moontty LLC ("we", "us", "our"), a Limited Liability Company registered in the State of New Mexico, USA.

Registered Office:
8206 Louisiana Blvd NE, Ste A #6120
Albuquerque, NM 87113, USA
Entity ID: 0008024645

This policy outlines your rights and our procedures for returns, cancellations, and refunds when purchasing through the Airless Travel platform at https://airlesstravel.com (the "Service"). We comply with the UK Consumer Rights Act 2015, CCPA, and other applicable laws.

1. Your Statutory Rights (UK Customers)

Under the UK Consumer Rights Act 2015, you have the legal right to:

Right Details
Cancel Without Reason Within 14 days of receiving your order
Full Refund If item is returned unused and in original packaging
Faulty Goods Repair, replacement, or refund (your choice)

No questions asked — your satisfaction is our priority.

2. Eligibility for Refund or Exchange

You may request a refund or exchange if:

Condition Eligible?
Item is faulty, damaged, or not as described Yes
You cancel within 14 days of delivery Yes
Item is unused, in original packaging Yes
Personalized/custom items No (unless faulty)
Final sale items No
Shipping delays No (unless caused by us)

3. How to Cancel or Return

Step-by-Step Process

  1. Notify Us
    Email contact@airlesstravel.com within 14 days of delivery
    Include:

    • Order number
    • Reason for return (optional)
    • Photos (if damaged)

  2. Receive Return Instructions
    We will reply within 24 hours with:

    • Return address
    • RMA number (Return Merchandise Authorization)
    • Shipping label (if eligible)

  3. Ship the Item
    Return within 14 days of cancellation
    Use tracked shipping (recommended)

  4. Inspection & Refund
    We inspect upon receipt
    Refund issued within 14 days of approval

4. Refund Processing

Detail Policy
Method Original payment method (Stripe, PayPal)
Timeline Within 14 days of receiving returned item
Bank Delay May take 3–10 business days to appear
Original Shipping Non-refundable (unless faulty)
Restocking Fee None

5. Faulty or Damaged Items

If your item arrives defective, damaged, or incorrect:

  • Contact us within 14 days of delivery
  • Provide clear photos and order number
  • We will:
    • Offer replacement (if available)
    • Issue full refund + return shipping
    • Coordinate pickup (if needed)

No cost to you — we cover everything.

6. Non-Refundable Items

The following are not eligible for return or refund:

  • Personalized or custom-made products
  • Digital downloads
  • Items marked "Final Sale"
  • Used, washed, or damaged items (unless faulty)
  • Gift cards

7. Lost or Undelivered Packages

Scenario Action
Package not received Contact us within 30 days of dispatch
Wrong address provided Reshipping at your cost
Refused delivery Return fees apply

See our Shipping Policy for tracking details.

8. Policy Updates

We may update this Refund Policy at any time. Changes will be:

  • Posted on this page
  • Notified via:
    • Email (for registered users)
    • Banner on the Service
  • Effective 30 days after publication

Continued use of the Service constitutes acceptance of the updated policy.

9. Contact Information

Moontty LLC
8206 Louisiana Blvd NE, Ste A #6120
Albuquerque, NM 87113, USA
Entity ID: 0008024645

  • Email: contact@airlesstravel.com
  • Response Time: Within 24–48 hours (business days)
  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM MST

10. Related Policies

Policy Link
Privacy Statement View
Shipping Policy View
Terms and Conditions View
Cookie Policy View

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